Terms of Service

01Acceptance of Terms

By visiting our website, requesting a quote, or entering a service agreement with Imperial Restoration Specialists Inc. ("Imperial Restoration Specialists," "we," "us"), you agree to these Terms of Service. If you do not agree, please do not use our website or contract with us.

You represent that you are at least 18 years old, or are acting with the consent of a parent or legal guardian, and that you have authority to enter into agreements on behalf of the property identified in any signed work authorization.

02Service Description

Imperial Restoration Specialists provides residential, commercial, and marine restoration services in Florida — including water damage mitigation, fire and smoke restoration, mold remediation, storm damage repair, and related construction work. Specific scope, timeline, and deliverables are defined in each signed work authorization.

Photographs, case studies, and example projects on our website illustrate our capabilities but do not represent a guarantee of identical results on your property. Each restoration is unique to the property and the loss.

03Quotes and Estimates

Quotes and estimates are non-binding until a written work authorization is signed by both parties. All estimates are subject to a physical property inspection and may change based on:

• Conditions discovered during demolition or after drying begins
• Hidden damage not visible at the initial inspection
• Material price changes between estimate and execution
• Changes requested by the client or required by code
• Insurance carrier supplements or scope adjustments

Free inspections are provided as a no-cost service. They do not create a contract or obligate you to hire us.

04Service Agreements

A signed work authorization is required before any restoration work begins, including emergency mitigation. The work authorization will identify:

• The scope of work and any line-item exclusions
• Estimated timeline and project phases
• Pricing or insurance-direct billing arrangement
• Access permissions and any equipment to be left on site
• Cancellation and change-order terms

Additional work outside the original scope requires a written change order signed before that work begins. Verbal change requests are not binding.

05Insurance Claims

We work directly with most major insurance carriers and can submit estimates, supplements, and documentation on your behalf. Working with insurance does not change one core fact: the policyholder is responsible for their own claim and for any deductible, depreciation, or amounts not covered by the policy.

If your carrier denies a claim, underpays, or refuses to authorize necessary work, you remain responsible for paying for any services we have already performed under the signed work authorization.

06Property Access and Liability

By signing a work authorization, you grant Imperial Restoration Specialists and its authorized subcontractors reasonable access to the property during agreed working hours to complete the scope of work, including space for equipment, vehicles, and material staging.

We carry general liability and workers' compensation insurance as required by Florida law. Certificates of insurance are available upon request.

Subcontractors

Some specialty work (electrical, plumbing, roofing, HVAC, content cleaning) may be performed by licensed subcontractors. We disclose the use of subcontractors in the work authorization and remain accountable for the overall project to you.

Pre-existing conditions

We are not responsible for damage caused by pre-existing conditions, code deficiencies, or building elements that were already failing at the time work began. Where reasonably possible, we will document and photograph pre-existing conditions before starting work.

07Payment Terms

Insurance-direct billing

For approved insurance claims, we can bill the carrier directly. Any deductible, recoverable depreciation, code-upgrade items not covered by the policy, or out-of-scope work remain the policyholder's responsibility and are due per the schedule in the work authorization.

Private-pay terms

For private-pay jobs, invoices are due net 30 days from the invoice date unless a different schedule is agreed in writing. Larger projects may include progress payments tied to milestones documented in the work authorization.

Late payment and collections

Past-due balances over 30 days may accrue interest at 1.5% per month (18% annual) or the maximum allowed by Florida law, whichever is lower. Accounts more than 60 days past due may be referred to collections, and you agree to pay reasonable collection costs and attorney fees if a referral is required. We may also file a contractor's lien against the property as permitted by Florida law.

08Warranty

We provide a one-year limited warranty on workmanship from the date the project is substantially complete. If a defect in our workmanship appears during that period, we will return and correct it at no charge, subject to the exclusions below.

Materials installed during the project carry the manufacturer's warranty, which is passed through to you. We are not the manufacturer of those materials and cannot extend or modify the manufacturer's terms.

Warranty exclusions

• Damage caused by subsequent loss events (new water intrusion, additional storms, fire, etc.)
• Damage caused by lack of routine maintenance or owner neglect
• Modifications, repairs, or alterations performed by another contractor after our work is complete
• Cosmetic variations in materials that match samples within manufacturer tolerances
• Acts of God, vandalism, or other events outside our control

Warranty claims must be made in writing to warranty@restorationspecialists.us within the warranty period.

09Limitation of Liability

To the fullest extent permitted by Florida law, our total liability for any claim arising from the work — whether based in contract, tort, or any other theory — is limited to the amount you actually paid Imperial Restoration Specialists for the specific project at issue.

We are not liable for indirect, incidental, consequential, or punitive damages, including lost rental income, lost business revenue, loss of use, or temporary relocation costs, except where such limitation is prohibited by law.

Nothing in these terms limits liability for fraud, intentional misconduct, or any other liability that cannot be limited under applicable law.

10Dispute Resolution

Before filing any formal action, both parties agree to attempt to resolve disputes informally by contacting disputes@restorationspecialists.us with a written description of the issue. We will respond within 15 business days and work in good faith toward resolution.

If informal resolution fails, the parties agree that any dispute arising from these terms or the work performed will be resolved by binding arbitration administered in Broward County, Florida, under the rules of the American Arbitration Association. Each party bears its own costs unless the arbitrator awards otherwise. The arbitrator's decision is final and enforceable in any court of competent jurisdiction.

This arbitration provision does not prevent either party from filing a contractor's lien, mechanic's lien, or seeking injunctive relief in court when permitted by Florida law.

11Governing Law

These terms and any work performed are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Venue for any non-arbitrable matter is the state and federal courts located in Broward County, Florida.

12Modifications to Terms

We may update these terms when our practices, services, or applicable laws change. The "Last updated" date at the top reflects the current version. Material changes will be announced on our homepage. Your continued use of the website or services after a change takes effect means you accept the revised terms.

Once a work authorization is signed, the terms in that signed document control over any later changes to these public Terms of Service for that specific project.

13Contact Us

Questions about these Terms of Service? Contact us: